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Emergencies & MUIs

During regular work hours (8 a.m. to 4:30 p.m.), call (216) 736-2673 for assistance with a crisis or emergency involving an individual with DD.  
The Board of DD also maintains an after-hours on-call system for reporting incidents of abuse/neglect and for crisis intervention. A crisis is a situation that jeopardizes the health or safety of an individual with DD and requires immediate intervention. From 4:30 p.m. to 8 a.m. Monday through Friday and all day Saturday, Sunday and holidays, call (216) 694-7077.

How to Report a Major Unusual Incident (MUI)

The Board of DD operates a Major Unusual Incident (MUI) Hotline for reporting all MUIs. The hotline is a voice mail/pager system available 24 hours a day, seven days a week. Our MUI Unit staff monitor the hotline 24 hours a day, seven days a week.

The MUI Hotline number is (440) 333-6841.

The MUI Hotline Fax number is (216) 736-3399.

The e-mail address for MUI is

Reporting Procedures

Abuse, Neglect, Exploitation, Prohibited Sexual Relations, Misappropriation, Peer-to-Peer Acts, Suspicious or Accidental Death of a Consumer and Media Inquiries

  • All reports of or allegations of possible physical, sexual or verbal abuse; neglect; misappropriation; exploitation; prohibited sexual relations; peer-to-peer acts; accidental or suspicious death and inquiries from the media about an MUI must be reported to the MUI Hotline immediately, but no later than four hours after discovery of the incident or allegation. All reports must be made verbally by contacting the MUI Hotline at (440) 333-6841.
  • By 3 p.m. the next business day, a written Unusual Incident Report (UIR) of the incident must be submitted to the Board of DD's MUI Unit. The UIR can be faxed or e-mailed to the MUI Unit.

All other MUIs

  • All other categories of MUIs should be reported to the MUI Hotline as soon as possible, but no later than one day after discovery that the MUI has occurred.
  • A written UIR must be submitted to the Board of DD's MUI Unit no later than 3 p.m. the next business day after initial discovery of the possible MUI.

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Cuyahoga County Board of Developmental Disabilities
1275 Lakeside Avenue East
Cleveland, Ohio 44114-1129
PHONE: (216)241-8230 - FAX: (216)861-0253