A Support Administrator, or “SA” as often called, is the main point of contact for most adults who are determined eligible for services. Everyone who is enrolled on a Medicaid Home and Community-based Services Waiver is assigned a SA. Sometimes a SA may be assigned to other people, including children, who have extensive planning needs but do not receive waiver-funded supports.

A Support Administrator uses a person-centered approach that focuses on what matters most to you. The child is at the center of everything that happens. The role of the Support Administrator is to:

  • Talk with the child’s parents/guardians.
  • Identify needs and concerns and develop a plan (Individual Service Plan or ISP) to address these.
  • Focus on the child’s strengths, skills and abilities.
  • Find solutions, preferably ones that are community-based.
  • Make sure the services and supports work best for the child.

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