Ticket Ops Representative

OVERVIEW OF THE JOB

Sell tickets, distribute will call and troubleshoot ticket issues using Archtics ticketing software. Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the Cleveland Browns Stadium ticket office. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all Cleveland Browns home games and Cleveland Browns Stadium events. Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and Cleveland Browns Stadium.

Please note that this is a part-time position which only requires working Cleveland Browns home game days and other potential concerts, events and non-event days.

MINIMUM QUALIFICATIONS

High school diploma, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a plus, but not necessary. Must possess a willingness to learn and adapt to change in a fast-paced, professional setting.

Please send any questions or interested candidate resumes to Melissa Lias (lias.melissa@cuyahogabdd.org)