Employer

Cleveland Browns/Cleveland Browns Stadium

Description

JOB DESCRIPTION

Essential Functions:

​• Greet and welcome guests as they enter FirstEnergy Stadium.

• Provide excellent customer service to enhance the fan experience.

• Proactively assist guests with any questions or concerns they may have.

• Understand and enforce all FirstEnergy Stadium policies and procedures.

• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.

• Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations.

• Report any and all incidents to Supervisor.

• Thank guests for attending as they leave.


Positions:

Elevator Operator – Team Members will transport guests to the appropriate level of the Stadium​.

• Check all guests' tickets and/or credentials to ensure that they reach the proper area of the Stadium.

• Understand and implement FirstEnergy Stadium elevator policies.

CLICK HERE TO SEE VIDEO ON ELEVATOR OPERATOR POSITION

Greeter – Team Members will enthusiastically greet guests and screen for access privileges.

• Check ticket of guests to verify they are in the correct area and direct to the appropriate location.

• Properly scan each guest's ticket to ensure that they have access to the Club Level.

CLICK HERE TO VIEW VIDEO ON GREETER POSITION

Guest Relations Team Member – Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures.

• Resolve guest complaints and conflicts effectively.

• Proactively assist guests with any questions and/or comments.

CLICK HERE TO VIEW VIDEO ON GUEST SERVICES POSITION

Suite Attendant – Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level.

• Monitor assigned area and proactively assist guests.

• Perform pre/post event Suite checks.

CLICK HERE TO VIEW VIDEO ON SUITE ATTENDANT POSITION

Usher – Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.

• Assist guests in locating assigned seats.

• Keep the aisles and walkways clear of guests.

• Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area.

• Be proactive in assigned areas and enforce the Fan Code of Conduct.

CLICK HERE TO VIEW VIDEO ON USHER POSITION

Qualifications:

​• Must be at least 18 years old

• Excellent customer service skills

• Quick learner

• Strong interpersonal and communication skills

• Ability to project an approachable, professional attitude at all times

• Ability to walk up and down stairs and stand in one place for long periods of time

• Must present a neat, well-groomed appearance

• Must be able to work indoors and outdoors in all weather conditions

• Must have reliable transportation to and from FirstEnergy Stadium

• Must be able to work weekends, nights and holidays when required

• Must be able to work all 10+ Cleveland Browns home games

• Must be able to pass criminal background check and a drug test

 

Email (lias.melissa@cuyahogabdd.org) with candidates or questions

Schedule

Home Browns Games - Will Rehire Season-to-Season - Opportunity to work additional special events once on staff.

Pay

$14 per hour

Age Requirements

18 and above




Person wearing face mask, blue shirt and black pants holding certificate in front of guest services kiosk.
  July 03, 2024
  Part-Time   CUSTOMER SERVICE REPRESENTATIVES
  Cleveland-Downtown (North)

Cleveland Browns/Cleveland Browns Stadium Information

100 Alfred Lerner Way Cleveland OH 44114

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