A Support Administrator, or “SA” as often called, is the main point of contact for most adults who are determined eligible for services. Everyone who is enrolled on a Medicaid Home and Community-based Services Waiver is assigned a SA. Sometimes a SA may be assigned to other people, including children, who have extensive planning needs but do not receive waiver-funded supports. A Support Administrator uses a person-centered approach that focuses on what matters most to you. You are at the center of everything that happens.
Support Administrators will work with you to:
- Determine your eligibility for services.
- Assess your needs for services and supports.
- Develop an individualized plan to address your needs.
- Identify possible resources.
- Make referrals and link you to additional community resources.
- Help you find a service provider, as needed.
- Review the services you are receiving and your satisfaction with the supports.
- Review and update your plan, as your needs change.
Support Administrators are committed to:
- Identifying what is important to you and for you to be healthy and safe.
- Reviewing what is working and what is not working in your life.
- Partnering with you to plan and explore all resources.
- Monitoring your satisfaction with your plan and working with you to help change it as needed.