A Support Administrator, or “SA” as often called, is the main point of contact for most adults who are determined eligible for services. Everyone who is enrolled on a Medicaid Home and Community-based Services Waiver is assigned a SA. Sometimes a SA may be assigned to other people, including children, who have extensive planning needs but do not receive waiver-funded supports.
A Support Administrator uses a person-centered approach that focuses on what matters most to you. You are at the center of everything that happens. The role of the Support Administrator is to:
- Talk with you and your family.
- Identify your needs and concerns and develop a plan (Individual Service Plan or ISP) to address these.
- Focus on your strengths, skills and abilities.
- Find solutions, preferably ones that are community-based.
- Make sure the services and supports work best for you.
- Help you develop advocacy skills.