Fixed Security (PT)

PRIMARY PURPOSE: Execute various security related functions relating to security screening, access control, credential verification, incident management, and safety for all guests at Progressive Field. Provide all guests at Progressive Field a safe, pleasant, and comfortable environment and create positive memorable experiences through exceptional customer service.

MUST HAVE CLEAN BACKGROUND

RESPONSIBILITIES & DUTIES:

• Maintain a safe and friendly environment for fans, visitors, and staff at Progressive Field.
• Provide exceptional customer service and proactively seek out opportunities to engage, welcome, direct, answer questions, and resolve complaints from all guests at Progressive Field.
• Demonstrate a professional demeanor at all times.
• Provide crowd management and assist with crowd movement as necessary.
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete appropriate reports.
• Verify credentials at restricted access locations around the Ballpark and prohibit access to unauthorized individuals.
• Report to work by assigned time and properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations.
• Have thorough knowledge and understanding of Progressive Field policies and procedures, and the ability to enforce policies and procedures.
• Have a thorough knowledge and understanding of the Game Day Staff Associate Handbook, and ability to abide by all policies and procedures therein.
• Have thorough knowledge and understanding, and ability to carry-out the Standard Operating Procedures for assigned Fixed Security roles.
• All other duties and responsibilities as assigned.

Fixed Security Personnel monitor various restricted areas. Below describes the potential assignments.

Media Entrance Attendant

• Perform security screening, credential scanning, and utilize the MLB Guest Pass system to create and distribute daily guest passes to authorized visitors.

Field Security Guard

• Perform credential scanning and access control measures to ensure only authorized personnel enter the field and photography pits during designated times.

Clubhouse Security Guard

• Perform credential scanning and access control to ensure only authorized personnel enter the clubhouses during designated times.

VIP Parking Lot Security Guard

• Verify authorized vehicles and personnel before entering the parking lot and perform security screening and access control as needed.

Event Command Center Operator

• Operators will gather and process information required to manage incident(s), document incident/maintenance/custodial/medical/security details, monitor the security surveillance system, and dispatch response personnel and resources as needed.

DEPARTMENT REQUIREMENTS:

• Must be 18 years of age or older.
• Must be able to fulfill training requirements, including twelve (12) hours of security and anti-terrorism training during the first year of work, and a minimum of eight (8) hours of security and anti-terrorism training each year thereafter.
• Working knowledge of safety and security functions, customer service philosophies, and conflict de-escalation and resolution principles.

AVAILABILITY REQUIREMENTS:

• Work long and irregular hours including nights, weekends, and holidays during the baseball season.
• Available to work 40 out of 81 home games (50%) during the months of April through October.

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

Email lias.melissa@cuyahogabdd.org with questions or candidates