Kids Clubhouse Attendant (PT)

PRIMARY PURPOSE: Contribute to a secure, enjoyable, and comfortable atmosphere for all visitors at Progressive Field through outstanding customer service by actively engaging with our youngest fans by offering various kid-related activities.

RESPONSIBILITIES & DUTIES:

• Engage with diverse children of all ages within the designated Kids Clubhouse ballpark space
• Take the initiative to actively communicate and inform children and families of the diverse offerings available within the designated space
• Offer guidance concerning different areas, oversee play activities, and participate as necessary
• Ensure well-being of those within space and maintain a positive atmosphere
• Learn and operate high tech equipment located in the Kids Clubhouse
• Ensure and assist guests in waiver completion
• Display a highly energetic and interactive demeanor with all visitors of the Kids Clubhouse, Family Deck, and Progressive Field
• Responsible for inventory control and maintenance of Kids Clubhouse materials
• Actively engage with guests daily, seeking feedback to enhance their overall experience
• Professional prevention of horseplay in and around the Kids Clubhouse
• Assist with crowd control and line queuing
• Support other areas of Ballpark Services as assigned

ROLE REQUIREMENTS:

• Previous experience working with children or Early Childhood Education students preferred
• Trustworthy, dependable, ability to analyze situations and problem solve
• Ability to work independently or as part of team
• Familiarity with or the capacity to acquire basic baseball skills, such as hitting, pitching, and running techniques.
• Ability to learn and operate basic computer operating programs (i.e. Microsoft Outlook, Internet Explorer, tablets, etc.)
• Must be at least 16 years old

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Available to work the vast majority (minimum 40 of 81) of all home games during the months of April through September
• Ability to work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Ability to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
• Attend all required trainings and daily briefings
• Typical Work Hours (subject to change depending on game/gate time:
  • Night Games:   5:00pm start
  • Day Games:    10:00am start
  • Break times are determined by your Supervisor

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs. 

Email lias.melissa@cuyahogabdd.org with questions or candidates