Premium Seating Attendant (PT)

PRIMARY PURPOSE: Provide a secure, enjoyable, and compelling fan experience for all visitors at Progressive Field, delivering exceptional customer service specifically to premium areas including suites, clubs, Terrace Club, and other specified premium locations. Leverage the power of outstanding customer service to cultivate positive and memorable experiences for our fans.

RESPONSIBILITIES & DUTIES:

• Deliver outstanding customer service by actively engaging, welcoming, directing, addressing questions, and resolving complaints for all guests at Progressive Field
• Welcome and engage with guests appropriately upon entry and exit
• Actively listen to all guests and professionally answer any questions or concerns in a timely manner
• Maintain vigilance in premium ballpark areas, ensuring order, safety, and the highest level of service
• Initiate proactive interactions with guests, wearing a smile and providing assistance
• Validate tickets to control access to premium areas and issue wristbands for efficient access to benefits (e.g., food, beverage, seating location, etc.), as applicable
• Wipe down seats in seating bowl prior to gate opening
• Assist guests in locating their seats and food stations
• Familiarize self with suites and their surrounding areas, including basic operations like opening windows and operating TVs
• Learn suite locations and accurately provide directions to guests
• Perform pre and postgame duties, including checking suites and turning on TVs
• Operate elevators courteously and ensure guests exit on the correct level, if assigned
• Monitor the cleanliness of the premium areas and surrounding spaces and report any discrepancies using current policies and procedures 
• Conduct regular checks of public areas, promptly reporting matters requiring medical, security, custodial, or maintenance assistance using means described in Employee Handbook promptly until satisfactory resolution
• Demonstrate the ability to hear, comprehend, and disseminate instructions, especially during emergencies
• Become familiar with every position on all levels of the ballpark to assist others within the department, as needed
• All other duties as assigned by the Manager

ROLE REQUIREMENTS:

• Previous customer service experience preferred
• Ability to provide consistent superior customer service to all guests 
• Robust verbal and written communication skills
• Demonstrated reliability and trustworthiness.
• Proficient at analyzing situations and problem-solving
• Capability to work independently or collaboratively as needed
• Must be at least 16 years old

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 40 out of 81 home games during the months of April through October.
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays 
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed
  
  Typical Work Hours (subject to change depending on game/gate time):

  • Night Games: 5:00 pm start 

  • Day Games: 10:30am start

  • Break times are determined by your Supervisor

Email (lias.melissa@cuyahogabdd.org) with candidates or questions