Retail Sales Associate (PT)

PRIMARY PURPOSE: Assist in driving sales and overseeing the general operations of designated retail locations within Progressive Field, all while actively promoting a positive image of the Cleveland Guardians in every fan interaction.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

• Deliver outstanding customer service
• Strive towards achieving daily sales targets at both an individual and location level
• Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business
• Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization

Merchandising

• Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards
• Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines.
• Communicate merchandise needs and ideas to management and buying team

Operations/Loss Prevention

• Support the daily maintenance and smooth operation of assigned location
• Participate in training sessions to proficiently operate POS systems
• Adhere to all loss prevention standards established by the Ballpark Retail management team to safeguard company assets
• Promptly report any violations of loss prevention policies to the Retail Ballpark management team
• Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location
• Actively participates in all communication channels regarding policies, procedures, and other relevant information
• Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor
• Assume additional responsibilities as directed by Retail Ballpark management team

*Will be required to train on POS (cash register) system but will not be required to run the register regularly

ROLE REQUIREMENTS:

• Previous sales, customer service, and or register experience preferred
• Capability to frequently bend, stoop, reach, and lift
• Must be at least 16 years old
• Demonstrated ability to adhere to all organizational Health & Safety protocols

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October
• Available to work 100% of Jewel Events (opening day, etc.) and Post Season Games
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed

Email (lias.melissa@cuyahogabdd.org) with candidates or questions