Usher/Ticket Taker/Scanner (PT)

PRIMARY PURPOSE: Provide a safe, enjoyable, and comfortable environment for all visitors to Progressive Field through each fan interaction. Cultivate positive experiences through outstanding customer service while managing ticket scanning, overseeing crowd control, and prioritizing safety. Embrace the creation of memories, celebration of families, and the connection of generations of fans while striving to create a welcoming and vibrant ballpark atmosphere.

RESPONSIBILITIES & DUTIES:

• Deliver outstanding customer service by actively engaging, welcoming, directing, addressing questions, and resolving complaints for all guests at Progressive Field
  Welcome and engage with guests appropriately upon entry and exit
• Monitor all areas of the ballpark to maintain order and safety while providing the highest level of customer service
• Learn and understand the Tickets.com scanning equipment, ticketing policies, and ticketing procedures at Progressive Field
• Initiate proactive interactions with guests, wearing a smile and providing assistance
• Check tickets, seat guests, and, as assigned, apply wristband upon entry to all private space party areas
• Wipe down seats in seating bowl prior to gate opening
• Monitor escalators and follow proper established safety and security procedures
• Monitor stairwells to ensure only proper ticketed guests enter area
• Remain attentive to the needs and demeanor of our guests using a positive, proactive approach to problem solving
• Remain for all post-game activities, including but not limited to fireworks and Kids Run the Bases as assigned, and report to the supervisor at the designated location and time
• All other duties as assigned by the Manager

ROLE REQUIREMENTS:

• Previous customer service experience preferred
• Ability to provide consistent superior customer service to all guests
• Robust verbal and written communication skills
• Proficient at analyzing situations and problem-solving
• Capability to work independently or collaboratively as needed
• Walk, stand and climb stairs and/or ramps during entire shift (4-8 hours)
• Must be at least 16 years old

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 40 out of 81 home games during the months of April through October.
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays 
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed
  
  Typical Work Hours (subject to change depending on game/gate time):

  • Night Games: 5:00 pm start 

  • Day Games: 10:00am start

  • Break times are determined by your Supervisor

Please send any questions or interested candidate resumes to Melissa Lias (lias.melissa@cuyahogabdd.org)