Guest Experience Associate (PT)

The Position: 

•Greet guests with a smile, a verbal greeting, and approachable friendliness
•Provide engaging interaction, and entertainment experiences to excite curiosity about animals and conservation
•Support guest service needs by working posts in any gallery as assigned
•Operate the point of sales system for ticket and annual pass sales
•Facilitate daily programs including touch pool interactions, animal encounters, discovery carts, and gallery Q&As
•Fully understands operating procedures and communicates safety instructions to guests
•Assist with guest flow management to ensure animal and guest safety
•Supports informal and formal interpretive experiences, program, and events
•Create opportunities to share marketing messages that support both the Aquarium’s mission and business goals
•Project a professional image while in uniform and when using the microphone and radio
•Provide service as needed through active listening and offering solutions that successfully balance guest and Aquarium needs. Understand when to solve the problem and when to engage a Guest Experience Lead.
•Offers recommendations to improve guest experience to leadership
•Other duties as assigned by Guest Experience Lead or Director of Guest Experience
Position Preferences:
•Passion for animals and the environment
•Self-motivation, enthusiasm, and willingness to learn
•Maintains a friendly, courteous attitude
•Outstanding customer service skills, with demonstrated ability to act quickly to give assistance
•Must be able to demonstrate excellent cash handling skills, to include counting money, calculating change, and accurately recording a transaction
•Excellent communication skills
•Maintain a working relationship with internal departments (security, animal care, housekeeping, gift shop,etc.)

Please send any questions or interested candidate resumes to Melissa Lias (lias.melissa@cuyahogabdd.org)