Arena Promotional Team/Customer Service (PT)

JOB SUMMARY

The Arena Promotional Team (Part-Time) is a co-ed, interactive group who represent the Cleveland Cavaliers, Monsters, and Charge (G-League) at Rocket Mortgage FieldHouse on the arena concourse at all home games and off-site activations. Roles include, but are not limited to the following: Driving 'Fan Club' profile creations and 'Kids Club' Membership enrollments, face painting, applying temporary tattoos, assisting with photobooth stations, concourse games, interactive and inflatable activations and more. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Candidates must maintain a fan first attitude ensuring strong and positive engagement amongst event attendees while working various activations throughout the concourse for Cavs and Monsters home games.
• Assist in the setup and tear down of concourse related activities and off-site events, and also assist with the annual Cavs “All for Fun Tour” and the annual Monsters and Charge “Summer Tour” from May to September. 
•  A self-starter that can execute tasks throughout an event while engaging fans while also being an outgoing, energetic individual that has a positive attitude. 
• A team-orientated individual that is outgoing and is able to connect with and create memorable experiences for fans. 
• Comfortable handling payments for various fan experience opportunities.
• Must be available to work select weekends, holidays, off-season & off-site outreach and other miscellaneous events. 

REQUIRED QUALIFICATIONS:

• Must be 18 years or older by September 16th, 2024.
• Must have reliable transportation to and from Rocket Mortgage FieldHouse and & off-site outreach events and other ancillary events.
• Must be able to work at least 50% of Cavaliers off-site events, regular season games and postseason games. 
• Must be able to work at least 50% of Monsters off-site events, regular season games and postseason games.
• Must be available to work a select amount of events each month from May to September for the Cavs “All for Fun Tour” and the Monsters and Charge “Summer Tour.”
• Flexible schedule. Must be able to work weekdays, select weekends and holidays. 
• Must be able to be at the FieldHouse two hours before the start of each home game / event.  
• Must be able to lift 30 lbs.
• Demonstrated knowledge and enthusiasm for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Charge.
• Excellent interpersonal and communication skills.
• Customer service experience is preferred.
• Must have the ability to follow instructions and make decisions on the spot.
• Must collaborate well in a team environment.
• Artistic ability and special talents are considered a plus.

Email lias.melissa@cuyahogabdd.org with questions or candidates