Program Assistant

Duties

• Helping coordinate initial housing placement in partnership with team members
• Assist case managers with picking up new clients at the airport on time and coordinating transportation to client housing; gathering their luggage and travel documents;
• Conduct home safety training;
• Support clients with housing transitions, challenges, and crises, including landlord mediation and emergency financial assistance.
• Assist Case Managers with file maintenance
• Communicate client needs to case managers and assist with timely deliver of services;
• Collaborate with case manager and other staff personnel to confirm appropriate services are in place; 
• Helping deliver culturally and linguistically appropriate supports; and
• Perform other duties as assigned by supervisor.

REQUIREMENTS

• Must have a valid driver's license, insurance, clean driving record and personal transportation
• Prior experience in providing resettlement services is strongly preferred;
• Ability to establish and maintain professional relationships with providers, vendors, and clients of diverse backgrounds;
• Knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint) and database programs a plus;
• Bilingual/multilingual ability is strongly preferred;
• Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people.
• Good sense of humor and pleasant, diplomatic manner is desired.