Retail Associate

The Retail Associate is responsible for carrying out the front-line selling effort, creating the ultimate fan experience, ensuring operational excellence and flawless execution of store operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team. The Retail Associate will be expected to work a part-time schedule which can include days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

•Greet fans and ask questions ensuring fans enjoy a top-notch shopping experience 

•Make recommendations based on observations and conversations with fans 

•Maintain sales floor and/or stockroom standards with an eye to detail and operational excellence 

•Process sales transactions via the Fanatics Point of Sale System (POS) *Browns stadium is CASH FREE - Only accepts credit/debit cards and virtual payment options

•Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented •Understand Fanatics Values and how they relate to the Retail Associate role

 •Perform additional responsibilities as assigned by the Leadership team

Education, Experience and Requirements

•Minimum18 years of age, High School graduate or equivalent 

•Experience working in retail and/or sales preferred

•Ability to work independently and responsibly in a fast-paced environment 

•Foreign language skills are a plus Job Knowledge, Skills and Abilities 

•Possess a fun, outgoing, confident, and professional demeanor 

•Ability to build product knowledge •Ability to work as a member of a team in fast paced environments, servicing a diverse fan base 

•Ability to maintain high standards of organization and cleanness 

•Proven ability to overcome obstacles while maintaining a positive, can do attitude 

•Strong communication, literacy, and numeracy skills 

•Ability to be punctual, consistent, and reliable on the job 

Physical Demands: 

•Regularly required to sit stand, reach, bend and move about the facility as needed •Must be able to lift and carry up to 30 lbs. 

•Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

Email lias.melissa@cuyahogabdd.org with questions or candidates