Call Center / Customer Service Advisor

Position Summary: The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow. All Customer Service Advisors are crossed trained in every function associated with the Call Center

Essential Job Functions:

• Handle inbound calls
• prepared to answer questions regarding
  • Taking payments
  • Problem solving
  • Refunds
  • Directions
  • Expectant Mothers Program
  • LEED Program
  • Group Account Program
  • Embrace and understand metrics to ensure you can maintain company standards on
    • Talk time, wrap time, availability time and others as determined by our Performance Management team
  • Ability to calmly defuse  patients, visitors and employees escalations
• Handle intercom calls
•  prepared to answer question regarding
  • Access
  • Badging
  • Assistance
  • Directions
  • Problem solving
• Additional duties as assigned

Essential Qualifications:

• Minimum 1 year of customer service experience required
•  Preferably in a call center environment
• Possess solid verbal and written communications skills
• Proficient in Word, Excel, PowerPoint and Microsoft Office
• High School diploma (or equivalent) required
• Reliable transportation to and from work
• Good organizational and problem solving skills
• Ability to work independently and within established guidelines
• Ability to follow direction
• Ability to effectively work within a team
• Second chance employer - must disclose full background charges on application and at time of interview 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to stand and sit for long periods of time
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Please send any questions or interested candidate resumes to Melissa Lias (lias.melissa@cuyahogabdd.org)